tag:blogger.com,1999:blog-12319581.post9036043820558649800..comments2023-07-09T00:43:08.930+10:00Comments on Our Hiking Blog: Great Ocean Walk ReportFrank and Suehttp://www.blogger.com/profile/16964997923422444099noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-12319581.post-85295095136242891212008-02-08T10:04:00.000+11:002008-02-08T10:04:00.000+11:00Hi DSD, Thanks for the comment. Yes it is a great...Hi DSD, <BR/>Thanks for the comment. Yes it is a great area....fair way from home for you! Ever thinking of heading over this way, give us a yell by email.<BR/>Am working my way through your blog, enjoying it and may post about your "activities" in the future....nice stuff<BR/>FrankFrank and Suehttps://www.blogger.com/profile/16964997923422444099noreply@blogger.comtag:blogger.com,1999:blog-12319581.post-76369876911005361852008-02-08T00:46:00.000+11:002008-02-08T00:46:00.000+11:00I do so love the coastal routes!Another reason now...I do so love the coastal routes!<BR/>Another reason now to adventure in your terrific area...<BR/>DSDAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-12319581.post-60195757283344580152007-10-08T11:19:00.000+10:002007-10-08T11:19:00.000+10:00Thank you for the feedback on this Frank.I as the ...Thank you for the feedback on this Frank.<BR/><BR/>I as the manager am very dissapointed by the response the walkers got by my staff. We pride ourselves on our PR and customer service and our visitor’s book is testament to that.<BR/><BR/>The blog has come up with suggestions we have been planning for some time now, ie discounted tickets for registered walkers and tea and coffee facilities for those not wanting to visit the unique heritage grounds of the Lightstation.<BR/><BR/>Unfortunately although these seem quite easy items to implement they are not. We used to have a coffee machine at the front entrance area but due to lack of water, lack of electricity and various food hygiene laws when it finally packed it in we have not been able to replace it. We are however hoping to put in a water tank soon and apply for the relevant food licences, at present we can only sell pre-packaged food. Once we solve the water problem we then need to work on the electrical problem, which will not be that straightforward…<BR/><BR/>Therefore we move on to the suggestion of cheaper tickets for those registered walkers. We do feel we offer good value for money for the experience people gain from visiting the Cape Otway Lightstation and once again our visitor books and feedback verify this, and is something we are proud of. Our fee structure is such that Parks Victoria has some control over it and we need to be able to show that no one or no user group is advantaged or disadvantaged over another, thus if we provide discounted tickets for walkers, in fairness we might need to provide discounted tickets to cyclists or 4 wheel drive enthusiasts or caravan club members etc, etc.<BR/><BR/>To conclude your blog brings up some great suggestions and ideas we are working on, some of which we hope to implement ASAP. As far as the response you got from our staff member I am very ashamed by it and would appreciate the time and date of your visit so I can discuss this with the relevant person and implement any further customer service training that may be required immediately.<BR/><BR/>Kind regards, and thank-you for forwarding your comments to me. If you have any further suggestions as to how we can best service other bushwalkers I would be grateful as we are here to help and offer any assistance we can to make other walkers experience memorable for all the right reasons of visiting Australia’s most significant Lightstation and not disappointment.<BR/><BR/>Paul Thompson<BR/>Cape Otway LightstationFrank and Suehttps://www.blogger.com/profile/16964997923422444099noreply@blogger.com